Tenant Scrutiny Panel Reports

Tenant Scrutiny 8 – Managing Untidy Gardens

What was the problem?
Over a third of all the problems found on estate inspections in Autumn 2015 were due to untidy gardens.  Untidy gardens can cause distress to neighbours and the community and lead to costly work for housing officers, Council officers and Councillors.

What did we do?
The Tenant Scrutiny Panel carried out surveys, interviews and internet searches to find out more about the best ways to manage untidy gardens.  Recommendations were made for people to work together to try and reduce the number of untidy gardens in Kirklees through better information and more gardening schemes.

Click the links below to view the work of the Panel:

Tenant Scrutiny 8 – One page summary
Tenant Scrutiny 8 – Summary report
Tenant Scrutiny 8 – Full report

Tenant Scrutiny 7 – Handyperson Service

What is the Handyperson service?
The KNH handyperson service is a free scheme offered to tenants who are;

  • New (within the first four weeks of their tenancy); or
  • Under 19 or over 60; or
  • In receipt of a disability benefit.

The handyperson will help with small jobs such as fitting curtains and blinds, putting up shelving, and assembling furniture.
What did we do?
The Tenant Scrutiny panel looked at the handyperson service to check how it was working. The panel wanted to suggest ways in which the service could be improved to make sure that tenants were getting a good quality service for the money that it costs and that the handypersons were being used by the right people.

Click the links below to view the work of the Panel.
Tenant Scrutiny 7 – Two page summary
Tenant Scrutiny 7 – Summary Report
Tenant Scrutiny 7 –  Final Report

Tenant Scrutiny 5 – Lettable Standard

What is the Lettable Standard?
The KNH lettable standard is part of the contract between KNH and Building as regards the standards that are acceptable when a new tenant moves into a KNH home.
What did we do?
The Tenant Scrutiny panel looked at whether the lettable standard was suitable, offered value for money and was used consistently across areas of Kirklees.

Click the links below to view the work of the Panel.
Tenant Scrutiny 5 – KNH Lettable Standards

Tenant Scrutiny 6 – Estate Inspections

What are Estate Inspections?
Housing officers carry out regular estate inspections along with other people who can represent the views of tenants, residents and leaseholders. They are useful to be able to identify issues that may be missed during the housing officer’s day- to- day calls and to discuss priorities for the estate.
What did we do?
The Tenant Scrutiny panel looked at the estate inspections that are carried out across Kirklees. We wanted to check whether there are differences in the way inspections are done and make sure that everyone is getting value for money from the inspections.

Click the links below to view the work of the Panel.
Tenant Scrutiny 6 – Estate Inspections – Summary Report
Tenant Scrutiny 6 –  Estate Inspections – Final Report
Tenant Scrutiny 6 –  Estate Inspections – Appendices

Tenant Scrutiny 4 – Chargeable Repairs

What are Chargeable Repairs?
Tenants are charged for repairs when damage has been caused that is the fault of the tenant and have been caused by;

  • wilful damage;
  • unsuitable tenants’ improvements;
  • something that is not the normal wear and tear of living in the property.

What did we do?
The Tenant Scrutiny panel looked at the way in which repairs are charged for to see whether they were fair and consistent and offered good value for money.

Click the links below to view the work of the Panel.
Tenant Scrutiny 4 – Chargeable Repairs in Empty Homes

Tenant Scrutiny 3 – New Tenant Decoration Allowance

What is the New Tenant Decoration Allowance?
If a new home is poorly decorated i.e. has lots of torn wallpaper and scuffed paintwork, the housing officer may offer an allowance to the new tenant towards the cost of redecorating.
What did we do?
The Tenant Scrutiny panel looked at how the decoration allowances were used to see if it was fair and offered good value for money.

Click the links below to view the work of the Panel.
Tenant Scrutiny 3 – Council Decorating Allowances

Tenant Scrutiny 2 – Grounds Maintenance of Empty Properties

What does this include?
When a home is empty the gardens should be looked after to make sure that they are tidy and that rubbish isn’t allowed to build up.
What did we do?
The Tenant Scrutiny panel looked at how KNH maintain void gardens and if the KNH Quality Guarantee is suitable for making sure that gardens are kept in good condition.

Click the links below to view the work of the Panel.
Tenant Scrutiny 2 Grounds Maintenance Report & Action Plan

Tenant Scrutiny 1 – Communal Areas

What does this include?
Communal areas are those areas of a house or a block of flats which people share e.g. halls and stairs. Kirklees Neighbourhood Housing (KNH) is responsible for maintenance and repair of the communal areas, but all tenants, residents and leaseholders also have a shared responsibility under the Tenancy Agreement.
What did we do?
The Tenant Scrutiny Panel looked at the safety, fire risk and cleaning of communal areas and also how the areas impact on elderly, disabled and vulnerable tenants.

Click the links below to view the work of the Panel.
Tenant Scrutiny 1 Communal Areas Report